{"id":32,"date":"2026-05-09T11:13:33","date_gmt":"2026-05-09T11:13:33","guid":{"rendered":"https:\/\/ycim.org\/%d8%a7%d9%84%d8%b4%d9%83%d8%a7%d9%88%d9%89\/"},"modified":"2026-06-02T18:33:54","modified_gmt":"2026-06-02T18:33:54","slug":"%d8%a7%d9%84%d8%b4%d9%83%d8%a7%d9%88%d9%89","status":"publish","type":"page","link":"https:\/\/ycim.org\/en\/%d8%a7%d9%84%d8%b4%d9%83%d8%a7%d9%88%d9%89\/","title":{"rendered":"Complaints"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"32\" class=\"elementor elementor-32\">\n\t\t\t\t<div data-aos=\"fade-up\" class=\"hostinger-elementor-aos elementor-element elementor-element-349c810 e-con-full e-flex e-con e-parent\" data-id=\"349c810\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-167043a elementor-widget elementor-widget-html\" data-id=\"167043a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"royal\" data-theme=\"light\" dir=\"rtl\">\n  <section class=\"ry-pagehero\"><div class=\"ry-wrap in\">\n    <h1 data-ar=\"\u0627\u0644\u0634\u0643\u0627\u0648\u0649 \u0648\u0627\u0644\u0645\u0642\u062a\u0631\u062d\u0627\u062a\" data-en=\"Complaints & Suggestions\">\u0627\u0644\u0634\u0643\u0627\u0648\u0649 \u0648\u0627\u0644\u0645\u0642\u062a\u0631\u062d\u0627\u062a<\/h1>\n    <div class=\"ry-crumb\"><a href=\"\/en\/\" data-ar=\"\u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629\" data-en=\"Home\">\u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629<\/a><span class=\"sep\">\/<\/span><span data-ar=\"\u0627\u0644\u0634\u0643\u0627\u0648\u0649\" data-en=\"Complaints\">\u0627\u0644\u0634\u0643\u0627\u0648\u0649<\/span><\/div>\n    <div class=\"bar\"><\/div>\n  <\/div><\/section>\n\n  <section class=\"ry-section\"><div class=\"ry-wrap\">\n    <p class=\"ry-prose ry-reveal\" data-ar=\"\u0635\u0648\u062a\u0643 \u064a\u0647\u0645\u0651\u0646\u0627. \u062a\u0624\u0645\u0646 \u0627\u0644\u062c\u0627\u0644\u064a\u0629 \u0627\u0644\u064a\u0645\u0646\u064a\u0629 \u0641\u064a \u0645\u0627\u0644\u064a\u0632\u064a\u0627 \u0628\u0623\u0646 \u0627\u0644\u0634\u0641\u0627\u0641\u064a\u0629 \u0648\u0627\u0644\u0625\u0646\u0635\u0627\u062a \u0623\u0633\u0627\u0633 \u0627\u0644\u062b\u0642\u0629. \u0646\u0633\u062a\u0642\u0628\u0644 \u0645\u0644\u0627\u062d\u0638\u0627\u062a\u0643 \u0648\u0634\u0643\u0627\u0648\u0627\u0643 \u0648\u0645\u0642\u062a\u0631\u062d\u0627\u062a\u0643 \u0628\u0643\u0644 \u0627\u062d\u062a\u0631\u0627\u0645 \u0648\u0633\u0631\u064a\u0629 \u062a\u0627\u0645\u0629\u060c \u0648\u0646\u062f\u0631\u0633\u0647\u0627 \u0628\u0639\u0646\u0627\u064a\u0629 \u0644\u0646\u0631\u062a\u0642\u064a \u0628\u062e\u062f\u0645\u0627\u062a\u0646\u0627 \u0644\u0623\u0628\u0646\u0627\u0621 \u0627\u0644\u062c\u0627\u0644\u064a\u0629.\" data-en=\"Your voice matters. The Yemeni Community in Malaysia believes transparency and listening are the foundation of trust. We receive your feedback, complaints and suggestions with full respect and confidentiality, and study them carefully to improve our services.\">\u0635\u0648\u062a\u0643 \u064a\u0647\u0645\u0651\u0646\u0627. \u062a\u0624\u0645\u0646 \u0627\u0644\u062c\u0627\u0644\u064a\u0629 \u0627\u0644\u064a\u0645\u0646\u064a\u0629 \u0641\u064a \u0645\u0627\u0644\u064a\u0632\u064a\u0627 \u0628\u0623\u0646 \u0627\u0644\u0634\u0641\u0627\u0641\u064a\u0629 \u0648\u0627\u0644\u0625\u0646\u0635\u0627\u062a \u0623\u0633\u0627\u0633 \u0627\u0644\u062b\u0642\u0629. \u0646\u0633\u062a\u0642\u0628\u0644 \u0645\u0644\u0627\u062d\u0638\u0627\u062a\u0643 \u0648\u0634\u0643\u0627\u0648\u0627\u0643 \u0648\u0645\u0642\u062a\u0631\u062d\u0627\u062a\u0643 \u0628\u0643\u0644 \u0627\u062d\u062a\u0631\u0627\u0645 \u0648\u0633\u0631\u064a\u0629 \u062a\u0627\u0645\u0629\u060c \u0648\u0646\u062f\u0631\u0633\u0647\u0627 \u0628\u0639\u0646\u0627\u064a\u0629 \u0644\u0646\u0631\u062a\u0642\u064a \u0628\u062e\u062f\u0645\u0627\u062a\u0646\u0627 \u0644\u0623\u0628\u0646\u0627\u0621 \u0627\u0644\u062c\u0627\u0644\u064a\u0629.<\/p>\n    <div class=\"ry-vm ry-reveal\" style=\"margin-top:40px\">\n      <div class=\"box\"><div class=\"ic\"><i class=\"fa-solid fa-circle-exclamation\"><\/i><\/div><h3 data-ar=\"\u0645\u0627 \u0647\u064a \u0627\u0644\u0634\u0643\u0648\u0649\u061f\" data-en=\"What is a complaint?\">\u0645\u0627 \u0647\u064a \u0627\u0644\u0634\u0643\u0648\u0649\u061f<\/h3><p data-ar=\"\u0647\u064a \u0637\u0644\u0628 \u064a\u064f\u0642\u062f\u0651\u0645 \u0644\u0644\u062c\u0627\u0644\u064a\u0629 \u0628\u0634\u0623\u0646 \u0645\u0634\u0643\u0644\u0629 \u0623\u0648 \u062e\u0644\u0627\u0641 \u0623\u0648 \u062d\u0642 \u0645\u062a\u0646\u0627\u0632\u0639 \u0639\u0644\u064a\u0647\u060c \u0628\u0647\u062f\u0641 \u062f\u0631\u0627\u0633\u0629 \u0627\u0644\u062d\u0627\u0644\u0629 \u0648\u0627\u0644\u062a\u062f\u062e\u0644 \u0628\u0627\u0644\u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u0645\u0646\u0627\u0633\u0628\u0629 \u0644\u0644\u0645\u0633\u0627\u0647\u0645\u0629 \u0641\u064a \u0627\u0644\u0648\u0635\u0648\u0644 \u0625\u0644\u0649 \u062d\u0644 \u0648\u062f\u064a \u0648\u0645\u0631\u0636\u064d \u0628\u064a\u0646 \u0627\u0644\u0623\u0637\u0631\u0627\u0641.\" data-en=\"A request submitted to the community regarding a problem, dispute, or contested right, aiming to study the case and intervene by appropriate means to help reach an amicable, satisfactory resolution between the parties.\">\u0647\u064a \u0637\u0644\u0628 \u064a\u064f\u0642\u062f\u0651\u0645 \u0644\u0644\u062c\u0627\u0644\u064a\u0629 \u0628\u0634\u0623\u0646 \u0645\u0634\u0643\u0644\u0629 \u0623\u0648 \u062e\u0644\u0627\u0641 \u0623\u0648 \u062d\u0642 \u0645\u062a\u0646\u0627\u0632\u0639 \u0639\u0644\u064a\u0647\u060c \u0628\u0647\u062f\u0641 \u062f\u0631\u0627\u0633\u0629 \u0627\u0644\u062d\u0627\u0644\u0629 \u0648\u0627\u0644\u062a\u062f\u062e\u0644 \u0628\u0627\u0644\u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u0645\u0646\u0627\u0633\u0628\u0629 \u0644\u0644\u0645\u0633\u0627\u0647\u0645\u0629 \u0641\u064a \u0627\u0644\u0648\u0635\u0648\u0644 \u0625\u0644\u0649 \u062d\u0644 \u0648\u062f\u064a \u0648\u0645\u0631\u0636\u064d \u0628\u064a\u0646 \u0627\u0644\u0623\u0637\u0631\u0627\u0641.<\/p><\/div>\n      <div class=\"box\"><div class=\"ic\"><i class=\"fa-solid fa-lightbulb\"><\/i><\/div><h3 data-ar=\"\u0645\u0627 \u0647\u0648 \u0627\u0644\u0645\u0642\u062a\u0631\u062d\u061f\" data-en=\"What is a suggestion?\">\u0645\u0627 \u0647\u0648 \u0627\u0644\u0645\u0642\u062a\u0631\u062d\u061f<\/h3><p data-ar=\"\u0641\u0643\u0631\u0629 \u0623\u0648 \u0645\u0628\u0627\u062f\u0631\u0629 \u062a\u0631\u0649 \u0623\u0646\u0647\u0627 \u062a\u0637\u0648\u0651\u0631 \u0639\u0645\u0644 \u0627\u0644\u062c\u0627\u0644\u064a\u0629 \u0648\u062a\u062e\u062f\u0645 \u0623\u0628\u0646\u0627\u0621\u0647\u0627 \u0628\u0634\u0643\u0644 \u0623\u0641\u0636\u0644 \u2014 \u0646\u0631\u062d\u0651\u0628 \u0628\u0647\u0627 \u0648\u0646\u0623\u062e\u0630\u0647\u0627 \u0628\u062c\u062f\u064a\u0629.\" data-en=\"An idea or initiative you believe would improve the community's work and better serve its members \u2014 we welcome it and take it seriously.\">\u0641\u0643\u0631\u0629 \u0623\u0648 \u0645\u0628\u0627\u062f\u0631\u0629 \u062a\u0631\u0649 \u0623\u0646\u0647\u0627 \u062a\u0637\u0648\u0651\u0631 \u0639\u0645\u0644 \u0627\u0644\u062c\u0627\u0644\u064a\u0629 \u0648\u062a\u062e\u062f\u0645 \u0623\u0628\u0646\u0627\u0621\u0647\u0627 \u0628\u0634\u0643\u0644 \u0623\u0641\u0636\u0644 \u2014 \u0646\u0631\u062d\u0651\u0628 \u0628\u0647\u0627 \u0648\u0646\u0623\u062e\u0630\u0647\u0627 \u0628\u062c\u062f\u064a\u0629.<\/p><\/div>\n    <\/div>\n  <\/div><\/section>\n\n  <section class=\"ry-section\" style=\"background:var(--surface);padding-top:0\"><div class=\"ry-wrap\" style=\"padding-top:80px\">\n    <div class=\"ry-subhead ry-reveal\"><div class=\"k\" data-ar=\"\u0642\u062f\u0651\u0645 \u0637\u0644\u0628\u0643\" data-en=\"Submit\">\u0642\u062f\u0651\u0645 \u0637\u0644\u0628\u0643<\/div><h2 data-ar=\"\u0646\u0645\u0648\u0630\u062c \u0627\u0644\u0634\u0643\u0627\u0648\u0649 \u0648\u0627\u0644\u0645\u0642\u062a\u0631\u062d\u0627\u062a\" data-en=\"Complaints & suggestions form\">\u0646\u0645\u0648\u0630\u062c \u0627\u0644\u0634\u0643\u0627\u0648\u0649 \u0648\u0627\u0644\u0645\u0642\u062a\u0631\u062d\u0627\u062a<\/h2><\/div>\n    <div class=\"ry-form ry-reveal\">\n      <div class=\"ry-row2\">\n        <div class=\"ry-field\"><label data-ar=\"\u0627\u0644\u0627\u0633\u0645\" data-en=\"Name\">\u0627\u0644\u0627\u0633\u0645<\/label><input type=\"text\" name=\"name\" data-label=\"\u0627\u0644\u0627\u0633\u0645\" data-ar-ph=\"\u0627\u0633\u0645\u0643 \u0627\u0644\u0643\u0627\u0645\u0644\" data-en-ph=\"Your full name\" placeholder=\"\u0627\u0633\u0645\u0643 \u0627\u0644\u0643\u0627\u0645\u0644\"><\/div>\n        <div class=\"ry-field\"><label data-ar=\"\u0631\u0642\u0645 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \/ \u0627\u0644\u0628\u0631\u064a\u062f\" data-en=\"Phone \/ Email\">\u0631\u0642\u0645 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \/ \u0627\u0644\u0628\u0631\u064a\u062f<\/label><input type=\"text\" name=\"contact\" data-label=\"\u0627\u0644\u062a\u0648\u0627\u0635\u0644\" data-ar-ph=\"\u0644\u0644\u0631\u062f \u0639\u0644\u064a\u0643\" data-en-ph=\"So we can reply\" placeholder=\"\u0644\u0644\u0631\u062f \u0639\u0644\u064a\u0643\"><\/div>\n      <\/div>\n      <div class=\"ry-field\"><label data-ar=\"\u0627\u0644\u0646\u0648\u0639\" data-en=\"Type\">\u0627\u0644\u0646\u0648\u0639<\/label><select name=\"type\" data-label=\"\u0627\u0644\u0646\u0648\u0639\"><option data-ar=\"\u0634\u0643\u0648\u0649\" data-en=\"Complaint\">\u0634\u0643\u0648\u0649<\/option><option data-ar=\"\u0645\u0642\u062a\u0631\u062d\" data-en=\"Suggestion\">\u0645\u0642\u062a\u0631\u062d<\/option><option data-ar=\"\u0627\u0633\u062a\u0641\u0633\u0627\u0631\" data-en=\"Inquiry\">\u0627\u0633\u062a\u0641\u0633\u0627\u0631<\/option><\/select><\/div>\n      <div class=\"ry-field\"><label data-ar=\"\u0627\u0644\u0645\u0648\u0636\u0648\u0639\" data-en=\"Subject\">\u0627\u0644\u0645\u0648\u0636\u0648\u0639<\/label><input type=\"text\" name=\"subject\" data-label=\"\u0627\u0644\u0645\u0648\u0636\u0648\u0639\" data-ar-ph=\"\u0639\u0646\u0648\u0627\u0646 \u0645\u062e\u062a\u0635\u0631\" data-en-ph=\"Short title\" placeholder=\"\u0639\u0646\u0648\u0627\u0646 \u0645\u062e\u062a\u0635\u0631\"><\/div>\n      <div class=\"ry-field\"><label data-ar=\"\u0627\u0644\u062a\u0641\u0627\u0635\u064a\u0644\" data-en=\"Details\">\u0627\u0644\u062a\u0641\u0627\u0635\u064a\u0644<\/label><textarea name=\"message\" rows=\"5\" data-label=\"\u0627\u0644\u062a\u0641\u0627\u0635\u064a\u0644\" data-ar-ph=\"\u0627\u0643\u062a\u0628 \u0634\u0643\u0648\u0627\u0643 \u0623\u0648 \u0645\u0642\u062a\u0631\u062d\u0643 \u0628\u0648\u0636\u0648\u062d\" data-en-ph=\"Describe your complaint or suggestion clearly\" placeholder=\"\u0627\u0643\u062a\u0628 \u0634\u0643\u0648\u0627\u0643 \u0623\u0648 \u0645\u0642\u062a\u0631\u062d\u0643 \u0628\u0648\u0636\u0648\u062d\"><\/textarea><\/div>\n      <div class=\"ry-form-actions\">\n        <button type=\"button\" class=\"ry-btn ry-btn-wa\" data-send=\"wa\" data-intro=\"\u0627\u0644\u0633\u0644\u0627\u0645 \u0639\u0644\u064a\u0643\u0645 \u0648\u0631\u062d\u0645\u0629 \u0627\u0644\u0644\u0647\u060c \u0623\u0648\u062f \u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u0637\u0644\u0628 \u0627\u0644\u062a\u0627\u0644\u064a \u0625\u0644\u0649 \u0627\u0644\u062c\u0627\u0644\u064a\u0629 \u0627\u0644\u064a\u0645\u0646\u064a\u0629 \u0641\u064a \u0645\u0627\u0644\u064a\u0632\u064a\u0627:\" data-ar=\"\u0625\u0631\u0633\u0627\u0644 \u0639\u0628\u0631 \u0648\u0627\u062a\u0633\u0627\u0628\" data-en=\"Send via WhatsApp\">\u0625\u0631\u0633\u0627\u0644 \u0639\u0628\u0631 \u0648\u0627\u062a\u0633\u0627\u0628<\/button>\n        <button type=\"button\" class=\"ry-btn ry-btn-primary\" data-send=\"mail\" data-subject=\"\u0634\u0643\u0648\u0649\/\u0645\u0642\u062a\u0631\u062d \u2014 \u0645\u0648\u0642\u0639 \u0627\u0644\u062c\u0627\u0644\u064a\u0629\" data-ar=\"\u0625\u0631\u0633\u0627\u0644 \u0639\u0628\u0631 \u0627\u0644\u0628\u0631\u064a\u062f\" data-en=\"Send via Email\">\u0625\u0631\u0633\u0627\u0644 \u0639\u0628\u0631 \u0627\u0644\u0628\u0631\u064a\u062f<\/button>\n      <\/div>\n      <p style=\"text-align:center;color:var(--muted);font-size:.85rem;margin-top:16px\" data-ar=\"\u0646\u0644\u062a\u0632\u0645 \u0628\u0627\u0644\u0633\u0631\u064a\u0629 \u0627\u0644\u062a\u0627\u0645\u0629 \u0648\u0646\u0633\u0639\u0649 \u0644\u0644\u0631\u062f \u062e\u0644\u0627\u0644 48 \u0633\u0627\u0639\u0629.\" data-en=\"We maintain full confidentiality and aim to respond within 48 hours.\">\u0646\u0644\u062a\u0632\u0645 \u0628\u0627\u0644\u0633\u0631\u064a\u0629 \u0627\u0644\u062a\u0627\u0645\u0629 \u0648\u0646\u0633\u0639\u0649 \u0644\u0644\u0631\u062f \u062e\u0644\u0627\u0644 48 \u0633\u0627\u0639\u0629.<\/p>\n    <\/div>\n  <\/div><\/section>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u0635\u0646\u062f\u0648\u0642 \u0627\u0644\u0634\u0643\u0627\u0648\u0649 \u0634\u0627\u0631\u0643 \u0634\u0643\u0648\u0627\u0643 \u0644\u0646\u062e\u062f\u0645\u0643 \u0628\u0634\u0643\u0644 \u0623\u0641\u0636\u0644. \u0627\u0644\u0627\u0633\u0645 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0627\u0644\u0634\u0643\u0627\u0648\u0626 \u0623\u0648\u0627\u0641\u0642 \u0639\u0644\u0649 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0634\u062e\u0635\u064a\u0629 \u0627\u0644\u0645\u0642\u062f\u0645\u0629 \u0644\u063a\u0631\u0636 \u0627\u0644\u0631\u062f \u0639\u0644\u0649 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